Can a creditor refuse to discuss an estate claim over a name mismatch? | NC

About this video

Q: Can a creditor or servicer refuse to discuss an estate claim if the decedent’s name doesn’t match their records exactly? A: Usually, yes. A creditor or loan servicer can refuse to discuss the claim until they have enough information to identify the correct account and confirm that the caller has authority to act for the estate. A name mismatch by itself does not decide whether the debt is…