What do I do if a bank says records were processed but never arrive? | NC

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Q: What can I do if a bank’s back-office team says a request was processed but the statements still don’t arrive? A: If that happens, send a new written follow-up right away and make it very specific. Reattach the personal representative’s authority papers, such as Letters Testamentary or Letters of Administration, include the death certificate if the bank requires it, identify the account, and…