How do I reach a mortgage servicer’s deceased-borrower team? | NC

About this video

Q: How do I reach the mortgage servicer’s estates or deceased-borrower department to request the needed documents? A: The best approach is to do two things together — call the servicer and ask for the deceased-borrower, estates, probate, or research team, then follow up with a written request. The written request is usually what gets results because it gives the servicer what it needs to find…