What if account records request went to wrong department? | NC

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Q: What happens if a request for a deceased person's account records was sent to the wrong department? A: Usually, the mistake causes delay, not a court penalty by itself. The estate may still be able to get the records, but the request may sit unprocessed if it did not reach the financial institution’s estate, deceased-account, legal, or records department. The practical step is to follow up…