What Should I Do If I Haven’t Received My Probate Retainer Agreement Email in North Carolina and How Long Should I Wait Before Checking My Spam Folder?

Detailed Answer

When you hire an attorney to guide you through probate in North Carolina, the firm typically sends a written retainer agreement by email. This document explains the scope of work, hourly rates or flat fees, and other important terms. The North Carolina Rules of Professional Conduct require attorneys to provide clients with a clear, written disclosure of fee arrangements. See Rule 1.5 of the N.C. Gen. Stat. § 84-19.

If you have not received your retainer agreement email, follow these steps promptly:

1. Wait briefly before reacting. Give the system time to deliver the message. Most emails arrive within 1–2 hours. Under normal conditions, wait at least 24 hours.
2. Check your spam, junk, and promotions folders. Email filters sometimes flag legitimate messages. Look for keywords such as “Pierce Law Group,” “retainer,” or “probate.”
3. Search your inbox. Use the search bar with terms like “Pierce Law” or the attorney’s last name.
4. Confirm your email address. Email our intake team at intake@piercelaw.com. Verify we have your correct contact details. A typo can prevent delivery.
5. Ask us to resend the agreement. Once we confirm your address, we can forward the retainer by email or fax.
6. Consider alternative methods. If email fails, request a secure portal link or a printed copy via mail.

If you still do not see the retainer agreement after following these steps, call us. Our team will troubleshoot any technical issues and answer your questions. Clear communication avoids delays in starting your probate administration.

Quick Checklist

• Wait at least 24 hours for email delivery.
• Check spam, junk, and promotions folders.
• Search inbox using firm or attorney name.
• Confirm your email address with our intake team.
• Request a resend by email or fax.
• Ask for a secure portal link or mailed copy if needed.

Ready to Move Forward?

Pierce Law Group has attorneys experienced in North Carolina probate matters. If you need help with your retainer agreement or any step in the probate process, reach out today. Email us at intake@piercelaw.com or call (919) 341-7055. We will respond quickly and guide you through each step.