How can I get a deceased person’s health marketplace tax forms when I can’t access their online account? – North Carolina

Short Answer

In North Carolina, the cleanest way to obtain a deceased person’s Health Insurance Marketplace tax forms when the online account cannot be accessed is to have the estate’s court-appointed personal representative request the records directly using proof of authority. That usually means providing certified Letters Testamentary or Letters of Administration plus a certified death certificate, and making a written request to the account “custodian.” If the estate is not opened yet, the first practical step is often to qualify a personal representative with the Clerk of Superior Court so third parties will release records.

Understanding the Problem

In North Carolina probate administration, the question is how a personal representative (or someone trying to help an estate) can obtain a deceased person’s Health Insurance Marketplace tax forms when the online Marketplace account cannot be accessed. The key decision point is whether there is a court-authorized estate representative who can prove legal authority to request records from the Marketplace or related account providers. The timing issue that often triggers the problem is tax filing season and the need to gather the decedent’s year-of-death tax documents and supporting records.

Apply the Law

North Carolina law generally allows a court-appointed personal representative to request a deceased person’s digital assets and certain account records from a “custodian” when the request is reasonably necessary to administer the estate. In practice, third parties commonly require (1) a written request, (2) a certified death certificate, and (3) certified Letters Testamentary or Letters of Administration (or another qualifying court document) before they will release records. If the request involves health-related information, additional privacy rules may apply, and the request should be limited to what is needed for estate administration and tax compliance.

Key Requirements

Proper authority: A court-appointed personal representative (executor/administrator) typically must be in place, with certified probate “Letters” to prove authority to act for the estate.
Proper documentation: Most custodians will require a certified death certificate and certified Letters, and may ask for account identifiers and proof the request is necessary for estate administration.
Proper request scope: The request should target the specific Marketplace tax forms and related account records needed for the estate’s administration, while avoiding unnecessary access to unrelated private content.

What the Statutes Say

N.C. Gen. Stat. § 36F-8 (Disclosure of other digital assets of deceased user) – Allows a custodian to disclose a deceased user’s digital assets (other than content of communications) to a personal representative when the personal representative provides a written request, certified death certificate, and certified Letters (or other listed court documents), plus additional proof if requested.
N.C. Gen. Stat. § 36F-7 (Disclosure of content of electronic communications of deceased user) – Sets additional requirements if the request seeks the content of electronic communications, including proof of the deceased user’s consent or a court direction.
N.C. Gen. Stat. § 8-53 (Confidential medical information; disclosure after death) – Provides that confidential medical information in medical records may be furnished on authorization of the patient, or if deceased, the executor or administrator (and in certain situations, next of kin), subject to court authority.
N.C. Gen. Stat. § 36F-15 (Fiduciary duty and authority) – Addresses a fiduciary’s authority over digital assets and confirms the fiduciary must act within the scope of duties and not impersonate the user.

Analysis

Apply the Rule to the Facts: Here, the estate needs Health Insurance Marketplace tax forms, but access to the decedent’s online account is not working. Under North Carolina’s digital assets framework, the strongest path is for the court-appointed personal representative to make a written request to the custodian and provide certified Letters and a certified death certificate. If the estate has not been opened, third parties often refuse to release records because there is no legally recognized person who can receive them on the decedent’s behalf.

Process & Timing

Who files: The person seeking to serve as executor (named in the will) or an eligible administrator. Where: The Clerk of Superior Court (Estates) in the North Carolina county where the decedent lived at death. What: Open the estate and obtain certified Letters Testamentary or Letters of Administration. When: As soon as possible once records are needed for tax and estate administration.
Make a custodian request: The personal representative sends a written request for the Marketplace tax forms and related account records, attaching (a) a certified death certificate and (b) certified Letters. The request should include the decedent’s identifying account information (as available) and a short statement that the documents are needed for estate administration and tax compliance.
Escalate if the custodian will not comply: If the custodian insists on additional proof (or refuses without a court order), the next step is often to narrow the request, provide any additional affidavit the custodian requests, or seek court direction that the disclosure is reasonably necessary for administration of the estate.

Exceptions & Pitfalls

No qualified personal representative: Without certified Letters (or another qualifying court document), many agencies and companies will not release records, even to close family members.
Trying to “log in as the decedent”: North Carolina law contemplates fiduciary access without impersonation. Attempting password resets or access methods that violate terms of service can create delays or account lockouts.
Requesting too much information: If the request asks for broad content (messages, full account history, unrelated health data), the custodian may require additional legal steps. A targeted request for the specific Marketplace tax forms often works better.
Privacy and proof issues: Health-related records can trigger additional privacy restrictions. Even when disclosure is allowed, custodians often require specific documentation and may have their own forms and verification procedures.

Conclusion

In North Carolina, the most reliable way to obtain a deceased person’s Health Insurance Marketplace tax forms when the online account cannot be accessed is to act through the estate’s court-appointed personal representative. The personal representative typically must submit a written request with a certified death certificate and certified Letters Testamentary or Letters of Administration, and keep the request limited to what is needed for estate administration. The next step is to qualify a personal representative with the Clerk of Superior Court so those certified Letters can be issued and used to request the forms promptly.

Talk to a Probate Attorney

If you’re dealing with an estate that needs Marketplace tax forms or other records but access to the decedent’s accounts is blocked, our firm has experienced attorneys who can help explain the probate steps, what documents to obtain, and how to make a proper records request. Call us today at (919) 341-7055.

Disclaimer: This article provides general information about North Carolina law based on the single question stated above. It is not legal advice for your specific situation and does not create an attorney-client relationship. Laws, procedures, and local practice can change and may vary by county. If you have a deadline, act promptly and speak with a licensed North Carolina attorney.