How can I view the full legacy scan of my divorce case when the portal shows it uploaded but the documents don’t appear? – North Carolina

Short Answer

In North Carolina, when a court portal shows a “legacy scan” for a divorce file but no images display, the full case record usually exists only in the clerk’s internal system or in paper/microfilm. The next step is to contact or visit the Clerk of Superior Court in the county where the divorce was filed and request access or copies by file number. Some documents may be restricted or confidential, but routine divorce pleadings and judgments are generally public records unless sealed by court order.

Understanding the Problem

The question focuses on one issue: in a North Carolina family law case, how someone can actually see the contents of a “legacy scan” in a divorce file when the public online portal shows that a scan exists but does not display the pages. This often involves older divorce cases that were digitized from paper or microfilm and attached to the case in the clerk’s internal system, while the public-facing system only shows a placeholder. The concern is whether the full divorce complaint, orders, and final judgment can still be viewed, and what specific steps at the clerk’s office will unlock access.

Apply the Law

Under North Carolina law, most divorce records filed in district court are public, but access runs through the Clerk of Superior Court, not only through the online portal. Certain family law materials (like adoption files or documents specifically ordered sealed) remain confidential, but standard divorce pleadings, motions, and judgments are generally open for inspection at the clerk’s office. Counties often keep older files as paper, microfilm, or “legacy scans” stored in the clerk’s system even when the online view is limited.

Key Requirements

Identify the correct file: Know the county, case number (or party names and approximate year), and that the case is a district court domestic action (divorce).
Use the proper access channel: Request access at the Clerk of Superior Court’s office (usually the Civil or Domestic section), since the online system may only show index information or scan placeholders.
Respect confidentiality limits: Understand that some documents can be sealed or confidential by statute or court order, and the clerk may limit copies or viewing of those items.

What the Statutes Say

N.C. Gen. Stat. § 7A-109 (Clerk to keep records) – requires the clerk to maintain court records and, subject to confidentiality rules, to make them available for inspection.
N.C. Gen. Stat. § 132-1 (Public records) – defines public records broadly and makes them available for inspection unless another law makes them confidential.
N.C. Gen. Stat. Ch. 50 (Divorce and alimony) – governs divorce actions; the pleadings and orders in these civil cases generally become part of the public court record unless sealed.

Analysis

Apply the Rule to the Facts: With no specific facts provided, consider two common situations. In one, an older divorce case shows a “legacy scan” in the portal, but no documents open; the clerk’s office can usually pull the digitized file or original paper/microfilm and allow in-person viewing or provide copies, because standard divorce records are public under the general court-record and public-records statutes. In another, the portal shows only limited entries because some portions were sealed or involve sensitive information; in that setting, the clerk may provide only non-confidential parts and decline access to sealed or protected documents.

Process & Timing

Who files/requests: Any member of the public, a party, or counsel. Where: The Clerk of Superior Court, Civil/Domestic division, in the North Carolina county where the divorce case was filed. What: An in-person or written records request identifying the case number, party names, and type of document (for example, “entire divorce file including legacy scan”). When: As soon as access is needed; there is no fixed deadline to inspect a closed divorce file, but retrieval times can vary.
The clerk locates the case in the case-management system and then retrieves the underlying record (paper, microfilm, or legacy scanned images). This may happen on the same day for active or easily accessible files, or take additional time if the file is archived off-site or on older media.
Once located, the clerk typically allows on-site inspection at a public terminal or viewing desk and, upon payment of statutory copy fees, can provide printed or certified copies of allowed documents such as the divorce judgment or key orders.

Exceptions & Pitfalls

Some portions of family files (for example, adoption records, certain juvenile materials, or documents specifically sealed by a judge) are not open to public inspection; a separate court order may be required to see those items.
Relying only on the online portal can be misleading; a “legacy scan” flag does not guarantee that images are configured for public online viewing, so an in-person or written request to the clerk is often necessary.
Incomplete information (wrong county, incorrect spelling of names, or missing case number) can slow or block retrieval; providing as many details as possible helps the clerk find the right file.

Conclusion

When a North Carolina divorce case shows a legacy scan in the online portal but no documents appear, the underlying record usually still lives in the Clerk of Superior Court’s system or archives. Because divorce records are generally public unless sealed or otherwise restricted, the practical solution is to request access or copies directly from the clerk in the county where the case was filed, using the correct case-identifying information and allowing time for the file to be retrieved.

Talk to a Family Law Attorney

If accessing a North Carolina divorce file or understanding what should be in the court record is important to a current family law issue, our firm has experienced attorneys who can help explain options and steps with the local clerk’s office. Call us today at 919-341-7055.

Disclaimer: This article provides general information about North Carolina law based on the single question stated above. It is not legal advice for any specific situation and does not create an attorney-client relationship. Laws, procedures, and local practice can change and may vary by county. If there is a deadline, act promptly and speak with a licensed North Carolina attorney.