Dec202025
Probate Q&A Series

Can a bank refuse to email estate account statements and only send them by fax, and what are my options if I need them electronically? – North Carolina

Short Answer

In North Carolina, a bank will often control the delivery method for estate account statements unless a law, court order, or the account’s own delivery preferences require a different format. If the bank will only fax statements, practical options usually include enrolling the estate account in online banking, changing statement delivery settings, having the bank mail paper statements for scanning, or making a written request that identifies the account by EIN and account number. If access to records becomes a probate administration problem, a personal representative can ask the Clerk of Superior Court for an order that helps obtain needed records.

Understanding the Problem

In North Carolina probate administration, a personal representative often must gather estate checking account statements to track deposits, payments, and the running balance. The decision point is whether a bank can insist on delivering estate account statements by fax instead of email when the personal representative needs the records in an electronic form for estate administration. Timing can matter because statements are typically needed throughout administration to support the estate’s recordkeeping and any accounting that must be prepared and filed.

Apply the Law

North Carolina probate practice expects a personal representative to keep clear records of estate receipts and disbursements, and bank statements are a core part of that record set. Many banks will provide statements through their own approved channels (online banking portal, secure message center, paper mail, or fax) to manage privacy and fraud risk. North Carolina law also recognizes that records can be requested in physical or electronic form in certain contexts, but the best route is usually to (1) make a written request that clearly identifies the account and fiduciary authority and (2) use the bank’s established secure delivery options for fiduciary accounts.

Key Requirements

  • Proof of fiduciary authority: The bank typically requires current Letters (letters testamentary or letters of administration) to confirm the personal representative’s authority over the estate account.
  • Accurate account identification: Estate accounts are commonly opened under an estate EIN (not the decedent’s Social Security number). Using the estate EIN and the account number often avoids “no record found” issues.
  • Recordkeeping suitable for probate: Estate administration requires reliable records of deposits and disbursements. Statements (even if received by fax or paper) should be preserved in a way that can be used later for estate accounting.

What the Statutes Say

Analysis

Apply the Rule to the Facts: The personal representative requested statements for an estate bank account, and the bank initially could not locate accounts using the Social Security number listed on the death certificate. Because the account was opened after death under an estate EIN and has an account number, searching by EIN and account number fits normal estate-account practice and should help the bank locate the correct relationship. If the bank will only transmit statements by fax, the immediate legal issue is usually not “entitlement to email” but whether the personal representative can obtain usable records through another secure method that satisfies probate recordkeeping needs.

Process & Timing

  1. Who files: The personal representative (or counsel for the personal representative). Where: With the bank’s estate/fiduciary services unit or branch that opened the estate account in North Carolina. What: A written request for statements that includes (i) certified Letters, (ii) a death certificate copy if requested, and (iii) the estate EIN and full account number. When: As soon as statements are needed for estate administration and before any probate accounting is prepared.
  2. Request a secure electronic option: Ask the bank to enroll the estate account in online banking (view/download PDF statements), or to switch statement delivery to online-only or paper-to-mail based on the bank’s procedures for fiduciary accounts. If the bank refuses email, request an alternative that still creates an electronic file (secure portal download, secure message center, or mailed paper statements for scanning).
  3. Escalate if needed: If the bank’s front-line staff cannot change delivery settings, request review by a supervisor or the bank’s legal/compliance group and provide a refreshed certified copy of Letters if the bank requires “recently certified” documents. If records are still not provided in a workable way and the issue blocks administration, counsel can evaluate whether a request to the Clerk of Superior Court in the estate proceeding for direction or an order is appropriate.

Exceptions & Pitfalls

  • Mixing identifiers: Estate accounts opened after death are commonly under an estate EIN, not the decedent’s Social Security number. Requests that rely only on the Social Security number can lead to false “no account found” responses.
  • Assuming email is required: Many banks treat unencrypted email as insecure and may prohibit it for statements, especially for fiduciary accounts. A refusal to email does not necessarily mean the bank is refusing access to the records.
  • Missing proof of authority: Banks often require certified Letters and may insist the certification be recent. Delays often come from incomplete paperwork rather than a substantive refusal.
  • Not preserving statements: If statements arrive by fax, they can still be converted to searchable PDFs and stored with the estate’s accounting records. Failure to preserve them can create problems later when preparing the estate accounting.

Conclusion

North Carolina law generally supports a personal representative’s need to obtain estate account records, but it does not automatically force a bank to deliver statements by email instead of another method the bank treats as secure. When an estate account was opened under an EIN, the strongest practical approach is to request statements in writing using the estate EIN and account number and provide certified Letters. The most important next step is to submit that written request to the bank’s fiduciary unit promptly so statements can be collected continuously for probate accounting.

Talk to a Probate Attorney

If a bank’s statement-delivery rules are slowing down estate administration or making it hard to prepare an accounting, a probate attorney can help structure an effective written request, escalate it to the right department, and advise on court options if needed. Call us today at (919) 341-7055.

Disclaimer: This article provides general information about North Carolina law based on the single question stated above. It is not legal advice for your specific situation and does not create an attorney-client relationship. Laws, procedures, and local practice can change and may vary by county. If you have a deadline, act promptly and speak with a licensed North Carolina attorney.

Category: Probate Q&A Series

Author: jpierce

Attorney Jared Pierce is the founder of Pierce Law Group in Raleigh, North Carolina, a firm he established with a dedicated focus on probate administration and estate planning across North Carolina. Born and raised in the Republic of South Africa, Jared moved to Durham with his family in 2001, bringing with him a rich cultural background and a distinctive accent that often serves as a conversation starter.